If you have a concern regarding our service, we will do our best to resolve it with you, so please contact us.
If you need to access the services of the Legal Ombudsman, you can do so here: https://www.legalombudsman.org.uk/
Please note: with effect from 1st April 2023, the timescale to make a complaint to the Legal Ombudsman have changed. If you remain dissatisfied, you can request the Legal Ombudsman to investigate your complaint, after receipt of the final response to your complaint being issued.
The complaint must be referred to the Legal Ombudsman within one year from the date of the act or omission, being complained about, or one year from the date when the complainant should have realised that there was a complaint to be made.